Refund policy

Refund and Returns Policy

Refund and Returns Policy for Happy420 Africa PTY LTD

At Happy420 Africa, we want you to be fully satisfied with your purchase. If you are not completely happy with your product, we offer a refund or exchange under the following conditions:

Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as received.

• The return must be initiated within 14 days of purchase.

Non-Returnable Items

• Opened herbal products or consumables

• Sale items

Return Process

To initiate a return, contact our support team at info@happy420africa.com. Once approved, you’ll receive instructions on how to return the product.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at [email protected].

Returns

• Returns are accepted within 30 days of receiving your order.

• To be eligible for a return, the product must be unused, in the original packaging, and in the same condition that you received it.

• Certain products, such as perishable goods or health products, may not be returned unless faulty.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

• Refunds may take up to 10 business days to appear on your bank statement.

Exchanges

• If your item is damaged or defective, we will replace it at no additional cost.

Shipping Costs

• The customer is responsible for shipping costs for returns unless the product is defective.

For more details, please contact us at:
Email: info@happy420africa.com